Channels
Every channel your customers use, on one platform
Libromi Connect runs conversations across WhatsApp, Instagram, Messenger, TikTok, web chat and voice — with one customer record, one team inbox and one automation layer behind all of them.
Pick a channel
Each one has its own page covering how it connects, what it automates and what it reports.
WhatsApp Business
Move to the API without giving up the WhatsApp Business app your team already uses.
Read moreDMs, story replies and comment-to-DM automation, answered in the shared inbox.
Read moreFacebook Messenger
Page enquiries, click-to-Messenger ads and years of thread history in one place.
Read moreTikTok
Catch the spike a video produces in the queue your team already works in.
Read moreWeb chat
A chat widget on your own site or app, answered by the same bots and agents.
Read moreVoice
Beta - Invite OnlyAn AI voice agent for inbound and outbound calls, running your existing flows.
Read moreWhatsApp Calling
Beta - Invite OnlyTake and place voice calls on your WhatsApp Business number from the inbox.
Read moreOne platform, not six integrations
Adding a channel should not mean rebuilding everything behind it. Here it does not.
One customer record
Somebody who chats on your website today, replies to an Instagram story next week and messages WhatsApp next month is one contact with one continuous history — not three strangers in three tools.
See the omnichannel inboxOne automation layer
Chatbot flows, AI agents, knowledge answers and saved replies are built once and run on every channel you connect. Change the wording in one place and it changes everywhere.
See the chatbot builderOne set of reports
Volume, first-response time, resolution and agent workload are measured the same way on every channel, so you can compare them instead of guessing which one is worth the effort.
See the analyticsThe right channel depends on where you sell
The platform is the same everywhere. Which door your customers walk through is not.
India
WhatsApp is the default for almost everything — support, ordering, payment reminders. Native in-chat payments and click-to-WhatsApp ads do most of the work, with Instagram carrying the discovery end.
GCC & Middle East
WhatsApp and Instagram together, in Arabic and English, usually on a phone. Bilingual bots and routing by language matter more here than anywhere else.
US, Europe & beyond
WhatsApp is not the default. Instagram DMs, web chat on your own site and voice are the way most people start a conversation, so the widget and the voice agent do the work the WhatsApp number does elsewhere.
What sits behind the channels
Multiple numbers and accounts
Run several WhatsApp numbers and social accounts in one workspace, each with its own team and bot.
AI agents
Ground an agent in your own content, give it tools, and let it answer on any connected channel.
Customer profile fields
The fields every channel writes to, and the segments they let you build afterwards.
All features
The full list — inbox, AI, automation, commerce, channels and growth.
Integration directory
The stores, CRMs, spreadsheets and payment gateways every channel can read from and write to.
Frequently asked questions
Connect the channels your customers actually use
One inbox, one customer record and one set of bots behind all of them.