Facebook Messenger Integration
Page enquiries and years of history, kept in one place.
People still message Pages — about opening hours, a late delivery, an order from last spring. Libromi Connect brings those Messenger threads into the shared inbox with WhatsApp, Instagram and TikTok, and keeps them attached to the same contact record.
Messenger
Support
Returning customers
First response
2m 05s
Open threads
18
Reopened this week
37
The thread outlives whoever answered it
Messenger conversations are long-lived. A customer messages your Page, disappears for six months, then replies in the same thread expecting you to remember what was agreed. If the only record sits in Page Inbox — or in the account of an employee who has since left — that context leaves with them. And the Page notification badge is a shared responsibility, which in practice usually means nobody's.
What you get
One contact, every channel
Someone who messages the Page today and WhatsApp next month is the same contact, with one history, one set of profile fields and one place to look before replying.
Page enquiries routed
Messages from ads, from the Page's Send Message button and from comment replies go to the team that owns them instead of whoever happens to notice the badge.
Notes that survive handovers
Agents leave internal notes on the thread, so the colleague who picks it up three months later knows what was promised and by whom.
Automation where it earns its place
Let a flow or an AI reply take the repeat questions — hours, location, order status — and pass anything unusual to a person with the history already attached.
Page message
Send Message button
Click-to-Messenger ad
referral · ad_id
Comment reply
post · keyword match
Contact record
One record, whichever door they came through.
Three doors, one contact record
A Page message, a click-to-Messenger ad and a reply to a comment all look like different things inside Meta's tools. In Libromi Connect they resolve to the same contact, carrying the ad or the post that produced them, so the agent who answers knows where this person came from and what they have already been told.
- The ad or the post is stored on the record, not guessed at later
- Custom fields fill from the bot, the agent or your own systems
- The same record a WhatsApp or Instagram conversation would write to
Message to the Page
Identify the intent
Answer or look up
Collect the order number
Assign to Support
Let a flow take the questions you answer every day
Opening hours, the location of the branch, whether an order has shipped — these do not need a person, they need an accurate answer within a minute. A flow or an AI reply handles them inside Meta's messaging window and passes anything unusual to an agent with the history already attached.
- The same builder as WhatsApp, Instagram and TikTok
- Qualify the enquiry before a person is pulled in
- Hand over with everything the bot collected already on the record
Page enquiries
Order from last spring
ReturningClicked the sale ad
Ad referralOpening hours
FAQRules
Ad referral → Sales
Returning → owner
FAQ → bot
Agents
Page enquiries get an owner, not a shared badge
Page Inbox gives everyone the same notification and nobody the responsibility. Rules read the intent, the ad the person came from and the language they wrote in, then put the conversation on one named agent who can be measured on it.
- Route by ad, keyword, language or bot outcome
- One owner per conversation, visible to the whole team
- First-response and resolution times reported per agent
Conversation history
Omar replied to the Page enquiry
Omar noted · refund approved by finance
System tagged · Refund
Sara reopened and took ownership
History that outlives whoever answered it
Messenger threads resurface months later. Because every reply, reassignment, note and tag is stamped with who did it and when, the colleague who picks the thread up in six months can read back exactly what was promised instead of asking a customer to repeat themselves.
- Every action attributed and timestamped on the thread
- Internal notes stay internal — the customer never sees them
- Nothing walks out of the door when an employee leaves
How it works
- 1
Connect the Page
Sign in with a Facebook account that has admin access and pick the Page whose messages you want to handle.
- 2
Route the enquiries
Send Page messages to a team, a queue, or a bot that qualifies them before a person sees them.
- 3
Reply from one inbox
Messenger threads appear beside WhatsApp, Instagram and TikTok with the contact's full history in view.
Frequently asked questions
Related features
Keep reading — these work closely with this one.
Give your Page inbox a team
Connect your Facebook Page and keep every enquiry with the customer it belongs to.