Facebook Messenger Integration
Page enquiries and years of history, kept in one place.
People still message Pages — about opening hours, a late delivery, an order from last spring. Libromi Connect brings those Messenger threads into the shared inbox with WhatsApp, Instagram and TikTok, and keeps them attached to the same contact record.
Messenger
Support
Returning customers
First response
2m 05s
Open threads
18
Reopened this week
37
The thread outlives whoever answered it
Messenger conversations are long-lived. A customer messages your Page, disappears for six months, then replies in the same thread expecting you to remember what was agreed. If the only record sits in Page Inbox — or in the account of an employee who has since left — that context leaves with them. And the Page notification badge is a shared responsibility, which in practice usually means nobody's.
What you get
One contact, every channel
Someone who messages the Page today and WhatsApp next month is the same contact, with one history, one set of profile fields and one place to look before replying.
Page enquiries routed
Messages from ads, from the Page's Send Message button and from comment replies go to the team that owns them instead of whoever happens to notice the badge.
Notes that survive handovers
Agents leave internal notes on the thread, so the colleague who picks it up three months later knows what was promised and by whom.
Automation where it earns its place
Let a flow or an AI reply take the repeat questions — hours, location, order status — and pass anything unusual to a person with the history already attached.
How it works
- 1
Connect the Page
Sign in with a Facebook account that has admin access and pick the Page whose messages you want to handle.
- 2
Route the enquiries
Send Page messages to a team, a queue, or a bot that qualifies them before a person sees them.
- 3
Reply from one inbox
Messenger threads appear beside WhatsApp, Instagram and TikTok with the contact's full history in view.
Frequently asked questions
Related features
Keep reading — these work closely with this one.
Give your Page inbox a team
Connect your Facebook Page and keep every enquiry with the customer it belongs to.