Instagram Integration
Turn comments, story replies and DMs into real conversations.
A comment on a Reel is a buying signal. Libromi Connect picks it up, sends that person a DM with the link or the price, and drops the conversation into your team inbox next to WhatsApp and Messenger. Your agents work one queue instead of passing a phone around.
Instagram DMs
Comment replies
Story replies
Sales team
Unassigned
First response
1m 12s
Comments auto-replied
148 today
Open conversations
23
Comments pile up while the buyer moves on
Instagram sends dozens of people a day into your DMs — "price?", "how do I order?", "is this back in stock?" — and the app gives one login to answer them all. Comments asking for a link sit untouched for hours, story replies get buried under reactions, and nobody can say which enquiry became an order. Meanwhile Meta's 24-hour reply window closes and the lead goes cold.
What you get
Comment-to-DM replies
Set a keyword on a post or Reel and anyone who comments with it gets a direct message carrying the link, the price or a booking form. A public reply goes out too, so the thread never looks ignored.
Story replies in context
Story mentions and replies land inside the same conversation as everything else that contact has sent, so an agent can see which post they reacted to before answering.
Routing and ownership
Split enquiries by keyword, product or language and hand them to the right agent or team. Ownership is visible on every thread, so two people never answer the same DM.
Reuse your WhatsApp bots
Flows, AI replies and saved answers built for WhatsApp run on Instagram without being rebuilt. One chatbot, several channels, one place to change the wording.
How it works
- 1
Connect your account
Link a professional Instagram account together with the Facebook Page it belongs to — Meta requires that pairing before messaging can be switched on.
- 2
Set up the automations
Choose the posts to watch, the keywords that trigger a reply, and the message each one sends.
- 3
Answer as a team
New DMs arrive in the shared inbox where they can be assigned, annotated and measured like any other conversation.
Frequently asked questions
Related features
Keep reading — these work closely with this one.
Treat Instagram like a sales channel
Connect your account and let every comment, story reply and DM land in one queue.