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Coexistence With the WhatsApp Business App

Keep your number, your chats and the phone app.

Your number is printed on your shopfront, your invoices and three years of ads. Coexistence connects that same number to Libromi Connect without deleting it and without wiping the conversation history your team relies on. Staff keep answering from the phone; everything else gains automation, routing and reporting.

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9:41
S

Same number, now automated

online

Hi, are you open on Sunday?

9:36

We're open Sunday, 10am to 6pm. Would you like to book a slot?

9:37

Yes, a service for my car.

9:39

Passing you to the service desk — one moment.

9:40

Service desk here. I can see your last visit was in March. Which day suits you?

9:41
Message
Existing numberHistory keptPhone appTeam inboxHandover

The migration nobody wants to do

Moving to the WhatsApp Business API used to mean deleting the number from the phone app, losing the chat history attached to it, and telling every customer and supplier to save a new one. So businesses postpone it, and stay stuck with one phone, one person holding it, and no record of who promised what. The cost of that delay is a queue of unanswered messages, not a line on an invoice.

What you get

Same number, kept

The number you already advertise is connected as it is. Nothing is deleted, and customers carry on messaging the contact they saved years ago.

History comes with it

Existing conversations stay available, so an agent picking up a thread can read what was said before rather than asking the customer to repeat it.

Phone app still works

Staff who prefer the WhatsApp Business App keep using it on the handset while the same conversations appear in the shared inbox.

API features switched on

Chatbots, broadcasts, templates, assignment rules, analytics and integrations all become available on a number that had none of them.

How it works

  1. 1

    Scan to connect

    Link your existing WhatsApp Business App number to Libromi Connect from the phone that holds it.

  2. 2

    Bring the team in

    Add agents to the shared inbox and set routing rules so conversations reach the right person.

  3. 3

    Automate at your pace

    Turn on a greeting, an FAQ bot or a full flow when you are ready — the phone app keeps working throughout.

Frequently asked questions

Related features

Keep reading — these work closely with this one.

Multi-Number Inbox

Every WhatsApp number your business runs, in one place.

Omnichannel Team Inbox

One queue for every channel your customers actually use.

WhatsApp Commerce

Browse, order and pay without ever leaving the chat.

Keep the number, add the platform

Connect your existing WhatsApp Business App number and see it in a shared inbox.

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