TikTok Integration
Catch TikTok leads in the inbox your team already works in.
A video does well and the messages start landing within minutes. Libromi Connect routes TikTok conversations into the same inbox as WhatsApp, Instagram and Messenger, so whoever is on shift never has to open the TikTok app to answer.
TikTok
New leads
Sales team
First response
0m 48s
Answered by bot
64
Waiting
9
The demand arrives all at once
TikTok traffic is spiky. A clip takes off overnight and a hundred people ask the same three questions before you have finished your coffee. The app was designed for one creator with a phone, not a sales team on a rota — no assignment, no internal notes, no view of which questions keep repeating. So the first twenty get an answer and the rest quietly go elsewhere.
What you get
One queue, every channel
TikTok threads sit beside WhatsApp, Instagram and Messenger conversations. Agents work a single list rather than watching four apps and hoping nothing slipped through.
Automated first replies
Price, sizing, shipping, where to buy — a bot can answer the predictable questions the moment they arrive and pass anything unusual to a person.
Assignment and notes
Route by keyword or team, assign a named owner, and leave internal notes on the thread. Everyone can see who is handling what.
Counted in your reports
TikTok conversations feed the same reporting as every other channel: volume, response time, agent workload. A viral clip shows up as numbers rather than a feeling.
New TikTok message
Ask what they saw
Answer price and stock
Capture the city
Escalate to sales
Answer the first wave before anyone clocks in
The questions a clip generates are the same three questions every time: what does it cost, do you ship here, is it still available. Build that path once in the chatbot builder and it runs on TikTok exactly as it runs on WhatsApp and Instagram — collecting the answer, saving it to the contact, and escalating anything it was not built for.
- The same no-code builder, not a separate TikTok bot
- Answers collected during the bot's turn land on the contact record
- A clear handover point where the conversation becomes a person's job
TikTok queue
Price on the black one
SalesDo you ship to Dubai?
ShippingBot escalation
PriorityRules
Escalations first
Shipping → Support
Rest → round-robin
On shift
One queue when the spike arrives
A hundred messages in an hour is only a problem if they all land in one place with no owner. Rules split the spike by intent and language, spread it across whoever is on shift, and leave the escalations that need a human sitting at the top rather than buried under fifty repeats of the same question.
- Round-robin across the agents actually on shift
- Escalations from the bot jump the queue
- Internal notes and ownership on every TikTok thread
Messages this week
3,120
Closed by bot
57%
Peak hour
412
A viral clip, expressed as numbers
TikTok conversations are reported like every other channel, so a spike stops being a story someone tells on Monday. You can see how many messages a clip produced, how many the bot closed on its own, how long the queue took to drain, and whether that traffic ever turned into an order elsewhere.
- Volume and first-response time per day and per agent
- Bot-resolved against human-resolved conversations
- TikTok sitting in the same report as WhatsApp, Instagram and Messenger
How it works
- 1
Connect TikTok
Authorise your TikTok business account so its incoming messages route to Libromi Connect.
- 2
Decide the first reply
Choose which questions the bot handles on its own and the point at which a conversation goes to a person.
- 3
Work one list
TikTok chats appear in the shared inbox with the same assignment, notes and reporting as every other channel.
Frequently asked questions
Related features
Keep reading — these work closely with this one.
Stop losing TikTok leads inside the app
Move TikTok messages into the inbox your agents already have open.