TikTok Integration
Catch TikTok leads in the inbox your team already works in.
A video does well and the messages start landing within minutes. Libromi Connect routes TikTok conversations into the same inbox as WhatsApp, Instagram and Messenger, so whoever is on shift never has to open the TikTok app to answer.
TikTok
New leads
Sales team
First response
0m 48s
Answered by bot
64
Waiting
9
The demand arrives all at once
TikTok traffic is spiky. A clip takes off overnight and a hundred people ask the same three questions before you have finished your coffee. The app was designed for one creator with a phone, not a sales team on a rota — no assignment, no internal notes, no view of which questions keep repeating. So the first twenty get an answer and the rest quietly go elsewhere.
What you get
One queue, every channel
TikTok threads sit beside WhatsApp, Instagram and Messenger conversations. Agents work a single list rather than watching four apps and hoping nothing slipped through.
Automated first replies
Price, sizing, shipping, where to buy — a bot can answer the predictable questions the moment they arrive and pass anything unusual to a person.
Assignment and notes
Route by keyword or team, assign a named owner, and leave internal notes on the thread. Everyone can see who is handling what.
Counted in your reports
TikTok conversations feed the same reporting as every other channel: volume, response time, agent workload. A viral clip shows up as numbers rather than a feeling.
How it works
- 1
Connect TikTok
Authorise your TikTok business account so its incoming messages route to Libromi Connect.
- 2
Decide the first reply
Choose which questions the bot handles on its own and the point at which a conversation goes to a person.
- 3
Work one list
TikTok chats appear in the shared inbox with the same assignment, notes and reporting as every other channel.
Frequently asked questions
Related features
Keep reading — these work closely with this one.
Stop losing TikTok leads inside the app
Move TikTok messages into the inbox your agents already have open.