WhatsApp Calling
Pick up the phone without leaving the conversation.
Some things are quicker said than typed. WhatsApp Calling lets agents answer and place voice calls on your WhatsApp Business number from inside the team inbox, with the call logged in the same thread as the chat. It is currently in beta for invited accounts.
Live call in the inbox
ConnectedCall duration
4m 06s
Waiting in queue
2
Answered today
31
When chat runs out of road
Every support team knows the message that has been rewritten four times and still isn't clear: a disputed charge, a booking change with too many moving parts, an upset customer typing in fragments. The usual escape is to ask for a phone number and call from a mobile, which moves the conversation somewhere no colleague can see. The chat ends at "we'll call you" and so does the record.
What you get
Calls from the inbox
Agents answer inbound WhatsApp calls and place outbound ones on your business number — no separate softphone, no personal mobile.
Call and chat in one thread
The call sits in the contact's timeline between the messages around it, with its duration and outcome, so the next agent can see that a call happened and why.
Notes and follow-up
Whoever takes the call writes down what was agreed, and the follow-up message goes out on the same thread while the details are fresh.
Escalate from a bot
A chatbot or AI agent can offer a call once it is out of its depth, connecting the customer to an available person instead of asking the same question again.
How it works
- 1
Request access
Ask the Libromi team to enable calling on your WhatsApp Business number while the feature is in invite-only beta.
- 2
Set who takes calls
Choose the agents or teams allowed to handle calls and the hours during which the number accepts them.
- 3
Call from the chat
Agents start or accept a call inside the conversation, and the record stays with the contact afterwards.
Frequently asked questions
Related features
Keep reading — these work closely with this one.
Ask for a calling invite
Tell us your number and how you would use voice, and we will let you know when it can be switched on.