WhatsApp Call AI Agent
An AI voice agent that answers and places WhatsApp calls.
Customers ring the same number they message on, and the agent picks up. It speaks, listens, uses the same tools as your chat agent, and passes the call to a person when the conversation calls for one. Voice is currently in beta, by invitation.
Booking confirmation call
ConnectedAvg. handle time
1m 48s
Calls today
34
Transferred
6
The queue nobody staffs
Calls arrive while the team is asleep, at lunch, or three tickets deep. The caller hears a ring-out, sends a message instead, and then repeats the whole story to whoever replies hours later. Half of those calls were a booking confirmation, an order status or a payment reminder — work that never needed a person on the line.
What you get
Inbound and outbound
Answer calls that come into your WhatsApp number, and place outbound ones for reminders, confirmations and follow-ups. One agent, both directions.
Tools during the call
The agent can look up an order, check a calendar, update a record or send a WhatsApp message while the caller is still on the line, so nobody waits for a callback.
Transfer to a person
When a call goes past its scope, it moves to an agent with a summary and everything already collected sitting in the inbox. The customer does not start again from the top.
Transcripts and review
Every call is transcribed and stored beside the customer's chat history. Read what was actually said, then tighten the agent's instructions where it went wide.
How it works
- 1
Request beta access
Voice is invite-only while we work with early customers, so the first step is asking for access.
- 2
Give it a job
Define the call types it handles, the tools it may use, and the point at which it must transfer.
- 3
Run it live
Point inbound calls at the agent, schedule the outbound ones, and review transcripts each week.
Frequently asked questions
Related features
Keep reading — these work closely with this one.
Ask for beta access
Tell us which calls you want covered and we will say whether the beta is a fit.