E-commerce & StoresShopify WhatsApp Integration
Sell your Shopify catalogue inside WhatsApp, and keep every order in Shopify.
The Libromi Shopify app adds WhatsApp as a sales channel to the store you already run. You pick which products appear in the WhatsApp store, customers browse and order inside the chat, and the order lands in your normal Shopify orders list with tax, delivery and discounts calculated by Shopify itself. Most merchants have it running in under ten minutes.
Libromi Connect
WhatsApp Business Platform
Shopify
Two-way connection
Where it shows up
- WhatsApp store & catalogue
- Chatbot builder node
- Team inbox
- Payment block
Chat sales that never reach the store
Plenty of Shopify merchants already sell over WhatsApp — a screenshot of a product, a price typed by hand, a payment link pasted from somewhere else. Nothing about that order exists in Shopify, so stock does not move, tax is guessed, and the fulfilment team is working from a chat transcript. The store stops being the source of truth exactly where the revenue is.
What moves, and which way
Shopify to WhatsApp
Products and variants
Hand-picked collections and items appear in the WhatsApp store, with images, options and current prices.
Live pricing and stock
Change a price or mark an item out of stock in Shopify and the WhatsApp store reflects it — no second catalogue to maintain.
Tax, shipping and discounts
Shopify calculates the cart total using its own tax rules, delivery rates and discount codes before the customer is asked to pay.
WhatsApp to Shopify
Orders
A completed chat order is created in Shopify like any other order, with line items, customer details and the chosen payment method.
Customer records
The buyer's name, phone number and address are written back so repeat orders attach to the same customer.
Payment status
Cash on delivery or an online payment taken in chat is reflected on the Shopify order.
Shopify stays the system of record. The WhatsApp store is a channel on top of it, not a copy of it.
What you get
Curated WhatsApp catalogue
Choose exactly which products are sellable over WhatsApp. Keep a small, fast-moving selection in chat while the full range stays on the web store.
Orders synced back automatically
Every order placed in the conversation is fetched into Shopify, so fulfilment, invoices and reporting carry on working the way they already do.
Real-time price and stock updates
Edits made in the Shopify dashboard reach the WhatsApp store immediately, so a customer is never quoted a price you no longer honour.
COD or online payment in chat
Take cash on delivery, or raise a payment link on your connected gateway and let the chatbot react to the confirmed result.
What you can build with it
A browse-and-buy chatbot
A flow that greets the customer, opens the WhatsApp store, collects the delivery address and closes the sale — without an agent joining the conversation.
Order status on demand
A REST block calls Shopify with the customer's phone number or order reference and replies with the current status instead of routing the question to a human.
Post-purchase follow-up
Use order data to trigger a delivery-day message, a review request, or a reorder prompt for consumables a few weeks later.
A Shopify apparel store that sells in DMs
A clothing brand gets most of its enquiries from Instagram and click-to-WhatsApp ads. Agents were sending photos and totalling carts by hand, and half the orders never made it into Shopify the same day.
The result
Sales conversations stop being manual. Fulfilment, stock and revenue reporting all stay inside Shopify, whichever channel the order came from.
- 1
The customer taps the ad and lands in WhatsApp; the chatbot opens the WhatsApp store showing the current season's collection.
- 2
They add two items; Shopify applies the discount code the ad promised and adds the emirate's delivery rate and VAT.
- 3
The final total appears as a card in the chat, with a pay button on the store's own gateway.
- 4
The order is created in Shopify with the customer attached, and the warehouse picks it from the same queue as web orders.
How to connect it
- 1
Install the Libromi app
Add the Libromi app to your Shopify store and authorise it against your Libromi Connect account.
- 2
Pick your WhatsApp products
Select the collections and products that should be sellable in chat, and confirm how delivery and tax should be applied.
- 3
Point a chatbot at the store
Drop the store block into a chatbot flow, or let agents open the catalogue from the team inbox during a conversation.
Setup tutorial
Frequently asked questions
Related integrations
Teams that connect this one usually connect these too.
Put your Shopify store in the chat
Install the app, choose your products, and take your first WhatsApp order today.