E-commerce & StoresEcwid WhatsApp Integration
Add WhatsApp to the channels your Ecwid store already sells on.
Ecwid already lets you sell on Instagram, Facebook, TikTok and Google Shopping. The Libromi WhatsApp Store app adds one more channel: a WhatsApp storefront built from the same Ecwid catalogue. You manage products from the Ecwid dashboard as usual, and every WhatsApp order shows up on the Ecwid orders page. Find the app in the Ecwid App Market and set it up in under ten minutes.
Libromi Connect
WhatsApp Business Platform
Ecwid by Lightspeed
Two-way connection
Where it shows up
- WhatsApp store & catalogue
- Chatbot builder node
- Team inbox
One more channel, without one more dashboard
Every channel you add to an Ecwid store risks becoming a separate place to update prices and chase orders. Selling over WhatsApp usually makes that worse, because the conversation lives outside the store entirely and the order never touches Ecwid. The point of this integration is that it does not add a dashboard — it adds a channel.
What moves, and which way
Ecwid to WhatsApp
Catalogue and categories
Your Ecwid products and categories build the WhatsApp store, with images and current prices.
Price and availability changes
Edit an item in the Ecwid dashboard and the WhatsApp store follows, so there is only one catalogue to maintain.
Cart totals
The cart is priced by Ecwid before the customer is asked to confirm.
WhatsApp to Ecwid
Orders
WhatsApp orders appear on the Ecwid orders page alongside orders from your website and social channels.
Customer details
Name, phone and delivery address collected in chat are attached to the Ecwid order.
Order status
Update the order in Ecwid and use that status to trigger a message back to the customer.
Ecwid stays the single dashboard for products, orders and reporting.
What you get
Products synced from Ecwid
The WhatsApp store is generated from your Ecwid catalogue, so it never drifts out of date.
Orders tracked in Ecwid
Chat orders land on the standard Ecwid orders page and flow into whatever fulfilment process you already run.
Real-time price updates
Change a price or availability in Ecwid and the change is reflected in chat immediately.
Installed from the App Market
Search for Libromi in the Ecwid App Market, install, connect your account and you are selling on WhatsApp.
What you can build with it
A social-to-chat funnel
Point Instagram and TikTok traffic at WhatsApp instead of a landing page, and let the chatbot show the same Ecwid catalogue.
Assisted selling in the inbox
An agent handling a question can open the catalogue in the conversation, build the basket for the customer and close the order there.
Delivery notifications
When the Ecwid order status changes, trigger a template message so the customer hears it from you before they have to ask.
An Ecwid store selling from TikTok
A small home-goods brand drives most of its traffic from short video. Viewers ask about price and delivery in comments and DMs, and the checkout link loses most of them.
The result
The trip from video to paid order stays inside one conversation, and the store team still works from a single Ecwid dashboard.
- 1
The video's link opens WhatsApp; the chatbot greets the viewer and opens the WhatsApp store for the featured category.
- 2
The customer picks the item they saw and confirms their address in the chat.
- 3
Ecwid prices the cart and the order is created on the Ecwid orders page.
- 4
When the store marks it shipped, a message goes back to the same conversation.
How to connect it
- 1
Install from the App Market
Search for Libromi in the Ecwid App Market and install the WhatsApp Store app.
- 2
Connect your account
Authorise the app against your Libromi Connect account and confirm which categories to show in chat.
- 3
Start selling
Add the store to a chatbot flow, or open it from the team inbox while you are talking to a customer.
Setup tutorial
Frequently asked questions
Related integrations
Teams that connect this one usually connect these too.
Sell your Ecwid catalogue on WhatsApp
Install the app from the Ecwid App Market and take your first chat order today.