EmailBrevo WhatsApp Integration
Send the email from the same flow that handled the chat.
Some things belong in an email even when the conversation happened on WhatsApp: a PDF quote, an invoice, a booking confirmation somebody needs to forward to their finance team. Brevo is available as a step in the chatbot builder, so a flow can send that email with the values it just collected, from your own Brevo account, without handing the job to another tool.
Libromi Connect
WhatsApp Business Platform
Brevo
Two-way connection
Where it shows up
- Chatbot builder node
- AI agent tool
- Webhooks & REST API
Two channels, and a person in the middle copying between them
The conversation ends with 'I'll email that to you', and then someone has to. They find the address, open the template, paste the details from the chat, and send. It happens hours later, sometimes not at all, and the details do not always survive the trip.
What moves, and which way
Brevo to WhatsApp
Delivery outcome
Whether the send succeeded is available to the flow, so it can tell the customer or alert the team.
Contact data
Values held in Brevo can be brought into the conversation through an API call when the flow needs them.
WhatsApp to Brevo
Transactional email
The flow sends the email — quote, receipt, confirmation — with the values it collected in the conversation.
Recipient from the chat
The email address the customer typed is validated as an input and used as the recipient.
Internal notifications
Alert a team address when a conversation reaches a state someone needs to act on.
You connect your own Brevo account, so sending domain, templates and deliverability stay yours.
What you get
Email as a step in the flow
No handover, no second tool. The send happens at the point in the conversation where it makes sense.
Values straight from the chat
Everything the flow collected — name, order, quantities, dates — can go into the message.
Validated email input
The chatbot's typed-input validation rejects a malformed address before it is used, so sends do not silently fail.
Your own account
Sending happens through your Brevo account, under your domain and your reputation.
What you can build with it
Quote by email, decision on WhatsApp
Send the formal document by email while the conversation continues in chat, where the answer will actually come.
Order and booking confirmations
The customer gets a WhatsApp confirmation for themselves and an email they can forward or file.
Internal escalation alerts
When a conversation hits a condition that needs attention, email the responsible team automatically.
A B2B supplier quoting to buyers
Buyers negotiated on WhatsApp but needed a formal quote by email for their procurement process. Sales reps were producing those manually, which delayed the deal by a day and introduced transcription errors.
The result
The formal record and the fast channel work together instead of competing, and nothing is retyped between them.
- 1
The chatbot collects quantities, delivery terms and the buyer's email address, validating the address as it is typed.
- 2
It calculates the quote and shows a summary in the chat for confirmation.
- 3
A Brevo step emails the formal quote to the buyer and copies the account manager.
- 4
The conversation continues on WhatsApp, where approval usually arrives the same hour.
How to connect it
- 1
Connect Brevo
Add your Brevo API key in Libromi Connect to link your account.
- 2
Prepare what you send
Set up the templates or content you want the flow to send, and confirm your sending domain.
- 3
Add the step to a flow
Place the email step where it belongs, and map the flow's variables into the message.
Frequently asked questions
Related integrations
Teams that connect this one usually connect these too.
Close the loop across both channels
Connect Brevo and let the flow send the email it should.