Amazon SES WhatsApp Integration
High-volume transactional email, sent from your own AWS account.
Amazon SES is available as a step in the chatbot builder for teams that already send email through AWS. A flow can dispatch a receipt, a confirmation or an internal alert using the values it collected, sending through your own SES identity — your domain, your reputation, your per-message cost.
Libromi Connect
WhatsApp Business Platform
Amazon SES
Two-way connection
Where it shows up
- Chatbot builder node
- AI agent tool
- Webhooks & REST API
Email volume that makes a marketing tool the wrong instrument
Once a business sends tens of thousands of transactional messages a month, a marketing email platform becomes an awkward and expensive way to do it. Teams already on AWS usually have SES configured, with a warmed domain and a cost per message that no per-contact plan matches — and then have no way to trigger it from the chat channel.
What moves, and which way
Amazon SES to WhatsApp
Send result
The outcome of the send is available to the flow, so it can confirm to the customer or raise an alert.
WhatsApp to Amazon SES
Transactional email
The flow sends the message with the values it collected, through your SES identity.
Recipient from the conversation
The customer's validated email address becomes the recipient.
Internal alerts
Notify an internal address when a conversation reaches a state that needs attention.
Sending runs on your AWS account, so volume, cost and deliverability are governed by your own SES setup.
What you get
Your AWS account and domain
Email goes out through your own SES identity, keeping your sending reputation and your per-message cost.
Built for volume
SES is designed for high-throughput transactional sending, which suits confirmations generated by every conversation.
Triggered from the flow
The send happens at the right point in the conversation, with the data the flow already holds.
Validated recipients
Email addresses collected in chat are validated as typed inputs before they are used.
What you can build with it
Receipts at scale
Every completed order in chat produces an email receipt without a marketing platform in the path.
Document delivery
Send the statement, ticket or certificate by email while the conversation carries on in WhatsApp.
Operational alerting
Route conversation events that need human attention to an internal mailbox or an alerting address.
A ticketing operator with heavy transactional volume
Every booking made in chat needed an emailed ticket. Their marketing email platform priced per contact, which made no sense for one-off buyers, and their AWS account already had a warmed SES domain sitting unused for this.
The result
Email cost drops to SES rates, deliverability stays on a domain they control, and the trigger lives in the same flow as the booking.
- 1
The customer books and pays inside the WhatsApp conversation.
- 2
The flow collects and validates their email address as part of checkout.
- 3
An SES step sends the ticket from the company's own sending domain.
- 4
The conversation confirms delivery and keeps the WhatsApp thread as the support channel.
How to connect it
- 1
Connect your AWS credentials
Add the SES access details in Libromi Connect and confirm the region and verified identity.
- 2
Confirm your sending identity
Make sure the domain or address you send from is verified in SES and out of the sandbox.
- 3
Add the step to a flow
Place the email step in the conversation and map the flow's variables into the message.
Frequently asked questions
Related integrations
Teams that connect this one usually connect these too.
Send at volume, on your own terms
Connect Amazon SES and trigger email from the conversation itself.