WhatsApp Flows
App-like forms your customers fill in without leaving the chat.
WhatsApp Flows turn a conversation into a proper form: screens, dropdowns, date pickers and validation, all rendered natively inside WhatsApp. Customers never tap a link, never wait for a page to load, never lose their place. Whatever they enter lands in your contact fields and your CRM the moment they submit.
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Every link you send loses people
The moment a customer taps through to your booking page, a share of them are gone: the page crawls on mobile data, the form asks for a login, or they simply get distracted and never come back. You can see the drop in your reports, but not the reason for it. Flows remove the jump entirely — the form is part of the conversation they were already having.
What you get
Multi-screen forms
Split a long form across several screens so each one asks for only a few things. An answer on one screen can decide which screen comes next.
Real input controls
Dropdowns, radio buttons, checkboxes, date pickers and text fields, with validation applied before anything is submitted.
Straight into contact fields
Map every question to a custom profile field or a CRM record. No copy-paste, no CSV export at the end of the week.
Triggered from anywhere
Open a Flow from a chatbot step, a template button, an agent in the inbox, or a click on an ad. One Flow serves all of them.
How it works
- 1
Design the screens
Lay out your questions in the Flow builder and choose the input type for each one.
- 2
Attach it to a trigger
Point a chatbot block, template button or inbox shortcut at the Flow so customers can open it.
- 3
Read the answers
Submitted responses write into contact fields, fire your automations and sync to connected systems.
Frequently asked questions
Related features
Keep reading — these work closely with this one.
Replace your booking link
Build a Flow, attach it to your chatbot, and see how many more people finish it.